Ordering & Delivery Information

PAYMENT

All prices are in £ sterling and include VAT at the current rate of 20%. Delivery charges will be displayed in your basket as you add items. The maximum delivery charge will be £19.95, it is calculated on the weight of the goods in the basket. Orders over £100.00 will be eligible for free delivery, you will simply need to click on the 'Free Delivery' option when you check out.

We accept Paypal and most major credit cards.

All goods will remain the property of New Connections until paid for in full.

 

DELIVERY

Goods will normally be dispatched within 1-2 working days, subject to stock availability. They will either be sent by Royal Mail first class recorded delivery or by courier depending on the weight of the package.

If any items are out of stock we will back order for you. We would inform you of this as soon as possible with the option to cancel the order if you would rather not wait.

Any shortages, non delivery or damages must be reported to us within 7 days of receipt of delivery.

 

RETURNS POLICY

We offer a 7 day returns policy whereby you can return your purchase for exchange or refund (less delivery costs). The item must be unused and returned undamaged in its original packaging with your full contact details. (Excludes special order or made to measure items) If the item is faulty we will refund return delivery costs.